The support at VC is misleading

I am a 3rd year Bcom Law Student at Varsity college Pretoria

I do not know where to begin as there are a number of problems with our beloved Varsity college, The one issue I would like to raise is the STUDENT HUB, this is platform for students to apply for certain concessions that are given to them amongst other things, so last year (2017) second semester I had app**** for a replacement test for my BMNG6212 and BMNG5112, the student hub denied my concessions ( why I have no idea, I don't see how you would deny that I was sick and couldn't right, never mind the fact that the proof is there ) anyways, the response for my BMBG6212 application, however, was incorrect as it wrote " your application for a reweight has been declined" I app**** for a replacement not overweight as I am given two reweighs per academic year and already used them, I than went in to see my AOC with the matter because there must have been a mistake, she looked at the email and agreed it was a mistake, I was advised to send an email to the student explaining which I did, my AOC also kept in touch with them and myself because of the error, after back and forth communication, my AOC emails me with an attachment from the student hub saying the response was a mistake and that an "automatic reweigh" will be given. Now because I wanted to understand correctly, I called my AOC so she could confirm what that meant exactly and she confirmed that it meant that because of the error from the student hub, the module would be reweighted "automatically" ( this having nothing to do the fact that I had two reweighs used up) why the gave me an automatic reweigh and not a chance to write my replacement as I had originally app**** for is because in the midst of all this back and forth communication my replacement test came up and although I was told I couldn't write, a friend writing confirmed that my name was on the writing list.

At this point I was happy to get an "automatic" reweigh, come exam time, I'm looking to see my marks on the portal as to whether I quality for my exams, my BMGN6212 Mark was still unchanged and as per the portal, I did not qualify for entry into the exam, contacted my AOC about the matter and why I hadn't gotten the reweigh promised to me.. she told me she will contact the student hub, after a whIle she sent an email saying I didn't qualify for the reweigh as I had used up mine and that the student hub made a mistake.. Just like that!! As if we had not been going back and forth, as of I had not confirmed countless times about this "automatic reweigh" as if she hadn't spoken to me before and just like I was told to repeat my module and now in 2018 I can't even take all modules because the credit max is 180, now just like that one module that was pushed aside is making my last year hell and let's not start with the financial strain. I was dismissed just like that!!

By the way I'm not one to name shame and I certainly won't start now, but my b.law AOC is the worst, countless complains about her, she's rude and very spicy. For someone that's suppose to be there to help you she speaks to you as though she's doing you a favour, it got so bad that I travelled all the way to waterfall campus just to go speak to their AOC because I couldn't deal with mine.. waterfall campus was REALLY helpful and even told me things that I didn't know that my AOC was suppose to tell me.

It's disappointing honestly and quite unfair on the student because this is suppose to be an educational institution as opposed to a "business" and I just feel we are being taken lightly and for granted.