1 reviews | Active since Jul 2022
I*********** VARSITY COLLEGE-DISASTROUS ADMINISTARTION
Do not go to this school - Gross incompetence and frustration – 4 months later still no final module mark for a module written in on the 28 June.
I would like to alert everyone to how varsity college’s gross negligence and incompetence has led to immense frustration and still no final module mark despite countless tickets logged and calls made. On the 28th of June 2022, I wrote the exam for the module psychological assessment (PSAS8111). Following writing this exam I was on the evening of the 8th of July contacted by the lecture informing me that I had submitted the exam under the replacement exam link as to why there was a replacement link while we were writing the main exam is still something that boggles my mind. Nonetheless, I was grateful to receive this alert and thereafter on the morning of the 9th logged the ticket (Ticket 1) to inform the Customer Relations Officer (CRO) that I had submitted on the incorrect link. their response received on the 11th of July was as follows: “please note that I have requested for the results centre to send your submission under the resubmission link for marking”. Following this on the 28th of July, logged another ticket (Ticket 2) (following several calls where I was promised to be contacted by the CROs this obviously never materialised) detailing that I have received my PSAS8111 results however the summative mark is outstanding and in the same ticket I asked whether there was any particular reason why it is outstanding other than the marks not being uploaded yet?. On the 1st of August I received from the CRO informing me that “it appears yo submitted the exam under the resubmission link as indicated on the below screenshot. I have requested for the results centre to send your submission for marking. Once marking is done the marks will be updated accordingly”. Now here is where I am given a full view of CRO incompetence, remember prior to this the CROs were the ones that were supposed to resubmit my exam under the correct link but clearly after the 2nd ticket one can see that the first CRO submitted my exam under an incorrect link. But we move as more incompetence is going to be displayed. Still no result on the 17th of August I log another ticket (ticket 3) in this ticket I firstly do a historical accounting of events from ticket 1, secondly, I inform them that I have not received my final exam result and thirdly informing that on the 16th of August I discovered through an SMS that the supplementary exam was being written. After making a call to the CRO office I was advised to write the supplementary exam as chances are very high that I might need to write it due to not having the mark for the second assignment (That is a story for another day). Based on this adhoc, play it by the ear advice, I wrote the exam and submitted it timeously but the supplementary exam link was not available so I submitted it on the exam link. Fourthly on the same Ticket, I asked the CRO to assist me in submitting the supplementary exam (attempt 2 on the exam submission link). Shocking right, that a link to submit an exam would disappear mid-exam and no communication forthcoming from the university. Well, it happened at Varsity College and completely on brand with their institutionalised incompetence. On the 24th of August I received a response for ticket 3 details as follows: “that I have requested for results centre to follow up with regards to the 1st exam not marked. Once we have feedback, I will then revert back to you. The SUPP exam will be send for marking should your exam come back, and you fail the module, but qualify for the SUPP”. On the 18th of September, I logged another ticket (ticket 4) enquiring about the exam result as well as the supplementary. Following this ticket on the 19th of September I received a call from the CRO office where she verbally informed me of my exam results with a follow up email confirming the exam results. The results confirmed that I indeed qualified for a supplementary exam. Please note that the supplementary exam I wrote without any information and out of my discretion to try to cover my bases. And the long wait for receiving the supplementary exam results in order to understand my final mark for the module started. On the 13th of October, I logged a ticket informing the CRO that I have not received my supplementary result therefore still in the dark about whether I passed or failed the module. On the 15th of October, I received a response from the CRO as follows: I have followed up with the relevant department about your supplementary exam mark. Please check your STASY portal by the end of next week for the results. Should they not be out by end of next week, please re-open the ticket so I can follow up. Apologies for the inconvenience. Still no results. There you have it utter incompetence and frustration you will have to wait four months to access your final module mark. Which you paid for in full. Varsity college takes your money, gives you poor services and a ton of frustration, and no module mark. What a fly-by-night institution. Absolutely disgraceful. Varsity college the place where they teach their students to wait 4 months for module marks and drives you to frustration for your marks. Is the frustration part of preparing me for the New World?
I appreciate you solving my issue with such urgency after 3 months of waiting for a solution. In response to your accusatory statement, I still had another attempt to submit so why was there another link for an exam that was not being written on that day? I find it very interesting that you always point a finger at the student when there are three fingers pointing back at you. I do hope that as much as you have pointed it out to me, you have also addressed the matter with your employee that tried to solve my problem but also submitted it on another incorrect link. Your institution does not care about the student and your policies are proof enough of that ( I still cannot comprehend how a part-time student has the same time limit as a full-time student for assignment submissions). I have first-hand experience of your lack of regard for the student. I have first-hand experience of matters being purposefully ignored by your employees. I have first-hand experience of receiving my timetable two weeks late after lectures have commenced and logging multiple tickets just to make sure that I am able to log into your system. I recall one of your employees commenting about the inconvenience of your never-working system at the beginning of a semester, she said "you guys feel like it's too much but imagine how it is for us" Like seriously? that is what we pay for? I also recall asking for my assignment to be marked because due to load-shedding I ended up submitting it exactly at 9 o'clock. And the individual attending to that complaint (whom I shall not mention for now) said that the institution provided everything that I needed to be able to submit that assignment ( even though load-shedding is a national crisis and my assignment was a few seconds late, due to struggling with the signal). It is also very interesting that you can postpone classes because of load-shedding but you cannot accommodate students that are affected by load-shedding. Now that I ended up writing a supplementary exam uninformed, unprepared, about three hours after it had commenced, and still without having my main exam results (which you are blaming me for), what must happen now? what happens when you do not provide a conducive environment for the student? which in this case you evidently did not. Should you require proof for anything that I have mentioned above I am more than willing to provide it unless it is my opinion based on my experience at your institution.
Regards
Nolwazi
I appreciate you solving my issue with such urgency after 3 months of waiting for a solution. In response to your accusatory statement, I still had another attempt to submit so why was there another link for an exam that was not being written on that day? I find it very interesting that you always point a finger at the student when there are three fingers pointing back at you. I do hope that as much as you have pointed it out to me, you have also addressed the matter with your employee that tried to solve my problem but also submitted it on another incorrect link. Your institution does not care about the student and your policies are proof enough of that ( I still cannot comprehend how a part-time student has the same time limit as a full-time student for assignment submissions). I have first-hand experience of your lack of regard for the student. I have first-hand experience of matters being purposefully ignored by your employees. I have first-hand experience of receiving my timetable two weeks late after lectures have commenced and logging multiple tickets just to make sure that I am able to log into your system. I recall one of your employees commenting about the inconvenience of your never-working system at the beginning of a semester, she said "you guys feel like it's too much but imagine how it is for us" Like seriously? that is what we pay for? I also recall asking for my assignment to be marked because due to load-shedding I ended up submitting it exactly at 9 o'clock. And the individual attending to that complaint (whom I shall not mention for now) said that the institution provided everything that I needed to be able to submit that assignment ( even though load-shedding is a national crisis and my assignment was a few seconds late, due to struggling with the signal). It is also very interesting that you can postpone classes because of load-shedding but you cannot accommodate students that are affected by load-shedding. Now that I ended up writing a supplementary exam uninformed, unprepared, about three hours after it had commenced, and still without having my main exam results (which you are blaming me for), what must happen now? what happens when you do not provide a conducive environment for the student? which in this case you evidently did not. Should you require proof for anything that I have mentioned above I am more than willing to provide it unless it is my opinion based on my experience at your institution.
Regards
Nolwazi