KM
Kerry M
1 reviews | Active since Sept 2025
22 Sept 2023, 10:49
What a admin mess!
What on earth is going on at Varsity College. This is our 4th year and it has probably been the worst year with the worst administration I have ever experienced. It is June and I am literally begging for a statement. Excuse after excuse, new systems, modules not pulling through, head office not sending. So many excuses and all I want is a correct statement, reflecting what I should be billed and what has already been paid. I had to highlight to them that they had not been deducting the agreed fee off our bank account. This month they deducted alot more via debit order with no notice and no explanation. Absolutely shocking and the admin staff are so unhelpful and plain rude! Varsity College needs to realise who the client is and how they make their money. Appalling, one can only hope they get their act together but seeing all the complaints is alarming.
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Replies (4)KM
Kerry M's updateReviewer Update
20 Jun 2022, 09:35Hi, it was raised with Principal who then sent my mail to the Credit Controller who advised that firstly it was a HO issue and then advised that the modules were not pulling through but no details on why I had a bigger debit order come off my account. Not sure who you would escalate to as it was already raised with the Principal, who still hasn't rep**** to my mails. Now the 20th June and todate I have still not received a correct statement for the year!
KM
Kerry M's update20 Jun 2022, 09:35
Reviewer Update
Hi, it was raised with Principal who then sent my mail to the Credit Controller who advised that firstly it was a HO issue and then advised that the modules were not pulling through but no details on why I had a bigger debit order come off my account. Not sure who you would escalate to as it was already raised with the Principal, who still hasn't rep**** to my mails. Now the 20th June and todate I have still not received a correct statement for the year!
KM
Kerry M's updateReviewer Update
20 Jun 2022, 09:36Newlands, Cape Town
KM
Kerry M's update20 Jun 2022, 09:36
Reviewer Update
Newlands, Cape Town
KM
Kerry M's updateReviewer Update
04 Oct 2022, 09:50It is now October and I todate still have not received a statement for 2022. Really Varsity College, even after conversations with the Principal, emails to him and commitments from him that a statement would be sent. I don't have any idea what payments they have actually received and what is owing as I have also picked up that some months the debit order did not go off! But wait, when my child does graduate, they will hold back the certificate until payment is complete even though all of this is their problem and please don't tell me it's because of a new system as that has been the excuse from the beginning of the year. I shouldn't have to ask for statements, payments etc! Get your act together Varsity College, your admin this year has been horrific and I am sure my rights as a consumer is to receive a statement monthly!
KM
Kerry M's update04 Oct 2022, 09:50
Reviewer Update
It is now October and I todate still have not received a statement for 2022. Really Varsity College, even after conversations with the Principal, emails to him and commitments from him that a statement would be sent. I don't have any idea what payments they have actually received and what is owing as I have also picked up that some months the debit order did not go off! But wait, when my child does graduate, they will hold back the certificate until payment is complete even though all of this is their problem and please don't tell me it's because of a new system as that has been the excuse from the beginning of the year. I shouldn't have to ask for statements, payments etc! Get your act together Varsity College, your admin this year has been horrific and I am sure my rights as a consumer is to receive a statement monthly!
KM
Kerry M's updateReviewer Update
05 Oct 2022, 14:19The Campus did not send me a reconciliation of the account at the end of July. Mr Jackson called me then to say that he was going to send me an excel recon he would worked on, it was NEVER received. Just send a statement, that is all Varsity College needs to do! It is not my responsibility to have to contact the campus all the time, it is your responsibility to ensure your "customers" get their invoices or statements.
KM
Kerry M's update05 Oct 2022, 14:19
Reviewer Update
The Campus did not send me a reconciliation of the account at the end of July. Mr Jackson called me then to say that he was going to send me an excel recon he would worked on, it was NEVER received. Just send a statement, that is all Varsity College needs to do! It is not my responsibility to have to contact the campus all the time, it is your responsibility to ensure your "customers" get their invoices or statements.