Varsity College refund non existing

Oh my, where to start. All I can say is stay away. The best service I received before registration and money was paid. All good promises we signed up. My daughter was excited for the new chapter. We signed up early, paid application fee. App**** for a bursary, we were told they will only make an offer in Feb. We waited and waited. We had to make decisions as other universities closed applications and decided to apply elsewhere as well, just to be safe as their fees are very high. They then contacted us to pay R2500 registration fee before they could make us an offer. If we don't accept they would refund the money. Guess what, they never made the offer and we struggled to get answers. We then decided to go with another university as we needed to accept within 3 days. We requested the refund. First now we all of a sudden told it is non refundable. I was furious. Been dealing with senior student advisor made no difference. Going higher, made no difference, his senior very apologetic and getting back to us with an offer, but at that stage we already accepted another university and we yhen declined the offer as she gave us 2 options and if we decline they agree to pay yhe R2500 bavk. Gusess what? That money was paid in October 2025, Jan 2025 they agreed to pay it back after we submit the refund application with id and with bank confirmation letter. I did all of that. Then we were told it would take 21 days. We waited. Queried 21 days later to be told registrations close 14th of Marcha then it is 21 working days from there and we have to comolete the refund application letter again. Take note it is a duplication, exactly the same. For the life of me I could not understand why the first one was not acceptable, but to speed things up, I submitted it again. Guess what? Now they, weeks later on query, had to find they first had to create a jounal. Then wait again. Weeks later again on query, i was told now they need a letter from my daughter giving concent for the money to be refunded. Another week later told ok they will refund the money, waited another week and STILL NO REFUND. NOW WE almost in April and it is now almost 4 months of struggling to get the R2500 back. Absolutely pathetic. Quick to make promises and get you to pay the money but that is where it stopped. The thought of speaking to senior people make no difference. Might just mention they don't respond to emails or phone calls. I forwarded an email requesting informatiin regarding the court case, wanted to find out what the plan of action would be for students should it happen and it took them weeks to respond to me. All this during the time decisions needed to be made. Not one day sorry my daughter decided to go to another university.