Varsity College fails yet again in acting with integrity and respect

My daughter is in her 3rd year at varsity college and we have had the worst experience getting their help with queries, and their constant scheduling changes and even though we have made them aware of when her fees would be paid, which includes having a docket number as proof of the agreement they cannot seem to stop calling and harassing her to pay and yet every year there have been issues and money owed and yet today, she enquired what was owed and we paid what was owed, only to be told by Jesse that we need to pay more and that the statement they sent because it shows that she got 2 separate bursaries and that she only qualified for one, basically telling her that the extra academic bursary she got for her hard work and distinctions which we did not even know she got until we saw the statement that was sent through to us by the college, he basically is saying that if did not matter that she worked out because she is only worth a single bursary. Taking no accountability for anything but constantly hunting our folks to pay, while completely ignoring their own behavior. They have zero tact or guise, not just toward common sense but common decency and don't mind taking your money and leaving you stuck with irratic schedules, fees that just keep going up and little thought to the trauma the kids have to go through just to get an opportunity to study and grow. And there are so many who have no respect in their responses and treat you as if you're the one who is lucky they are reaching out when there are more than a few students who are still battling with money being owed to them from last year, being held back because marks aren't being released in time and kids who registered late this year because they were still waiting to find out they passed. Better is expected. The example you are setting for our kids going out in the adult world is heartbreaking. You need to work on getting your communication in order. You need to own up to your stuff and if you mess up, own it and don't go chasing parents to pay up and blindsiding both parents and kids. This cannot continue this way. Not after all this time. Not after all these reviews. The emotional and mental stress and trauma that comes from all of this are now actually war stories both past and present students are telling prospective students about when they consider where to go. This is the time to be the change you want to see. Be a part of the solution and not the problem.