Lack of adequate services at Varsity College Cape Town

The Varsity College Cape Town campus has left me no choice but to have to post a review here. I requested a refund on the 25th of February and was told it would take 10 working days to process.I waited for the payment and after the 11th working day I phoned the campus asking them for an update on my refund and the Finance department seemed to not know what I was talking about and wanted me to submit another refund request form (which I refused to do because they should have had my form on record in the first place).

After the phone call , they phoned me back saying that they can’t process a refund yet because the Principal had to sign off the cancellation of my qualification, which made me wonder why I was only told this information almost two weeks after I had already submitted the refund request form. It also really annoyed me how the cancellation of my qualification hadn’t been signed off yet.

I have been trying to contact the Principal about this inconvenience everyday since the issue came about (as he was the one with whom I discussed the refund and he was the one who gave me the refund request form)but the reception always tells me he’s not in his office and I keep leaving my details for him to contact me but to no avail.

This level of incompetency from the admin is actually appalling as their constant omission of information and disorganisation is honestly unacceptable especially since I have to resort to posting a review as no one seems to be assisting me.