Damage Caused but No Action!

In late January we had an aluminium awning installed onto brick paving that leads off our glass-enclosed sunroom. The salesman and installers chose to attach the awning to the aluminium frame of the sunroom. Hours after completion we heard a loud crack and, on checking the awning, found no problem. However, a couple of days later, on looking up, we noticed that one large glass roof panel, adjacent to where the awning had been attached, had a large crack running across. (We now have several cracks). Varilux were informed on 1 February and undertook to replace the damaged panel. Despite several appointments having been made for their glass repair company to come and attend to the problem, nothing has happened. (It is now 28 February), Not once have we received a phone call from Varilux. We are the ones constantly phoning and enquiring about progress. Yesterday the glass repair company made yet another commitment to come to effect the repair and, as per usual, did not turn up. The original work was completed timeously but once a problem was reported, there has been absolutely no service.