Vapsure ***** up again

Hi Hello Peter

my membership VAPSUR-***3 I joined Vapsure insurance I have never experienced anything like this in my life This insurance does not care at all about their customers this is especially true in the time when they have to claim I got in an accident on the 3rd Nov and I called them the consultant first didn't give full info took a week to get all documents they required as they didn't give full info the first time around then was advised would be called by investigator another week passby as investigator took 7days invesitigating then another week of waiting for authorization all this time I was continuously calling and none of the agents called me then I it was authorized took another 2 weeks to be repaired got my car 12th Dec

but when I got there was told I need to pay excess which my excess is to cover min 2500 - 30 000

I disputed then they promised to send recording they then sent me an excel sheet and said that's is the transcript they only paid min of excess amount

my experience with this insurance has been a night mare

the value of the fix was 11K I paid excess of 5k so it means the insurance was not willing to fix my car for just 6k and inconvenienced me for over a month no call, nothing whatsoever they cant send recordings they cant do anything have been dealing with Tshepo Moreki you cant get another agent to assist whenever I have requested for manager I get told that he will call back but that has never happened they cant explain anything excess why minimum

cancelled contract no confirmation its a scheme to rob people and I will continue to caution people of this insurance and will take this up with ombudsman