VAP-SURE Refuses to release telephone records.

This morning I've agreed to taking insurance policy with VAPSURE and during the phone call with the agent (Keo) I was told that the phone call will be make available for me.

Due to a few missed information that I've come to realize during this process, I have come to realize that I might have missed even more important information so I have first phoned them (VAPSURE) and spoke to a team leader (female) and who refuses to send these phone calls unless I specify which part of the phone call do I want to listen to.

So to me it comes across as if they are going to cut out only the part that I'm asking about, for which I want the whole phone call recording so that I can listen to the phone call and check where I could have missed some of the information.

Already this raises eye questions:- if VAPSURE has such a problem with sharing a record when there is no official complaint, then how much more will happen when a customer has a claim!