UTTERLY DISGUSTING ATTITUDE

I have claimed for the replacement of my window from Vap-Sure to which DGC glass was appointed for the repairs. I then paid an excess of R619 on Thursday the 8th. DGC glass came yesterday Monday 12th of Oct to fit the glass together with my windscreen.

Today I get a call informing me that the glass was incorrectly fitted as the BMW comes with specific molding and needs to be ordered from BMW directly at an additional of R420 excess. However the incorrect glass was fitted on my vehicle by DGC glass already. I believe DGC glass sourced the incorrect parts as specifics of the vehicle were sent to the insurer as well as photos of the damages. They still proceeded to fit the incorrect glass seeing that the glass required molding.

I then spoke to Pamela from your claims department who advised that they are assisting me by paying the additional money as if I don’t pay monthly premiums, she then transferred me to her manager Leonard who spoke to me like I was an idiot he kept shouting across interrupting my sentences as well as speaking in a disturbing tone to which i informed him that i do not appreciate such behavior. Leonard was very very rude I have been insured with Vap-sure for over 2/3 years not once did I skip payments and not once did I claim, had I known that this is the kind of behavior received from your claims department trust me I would have changed my insurer long time ago.

Leonard Ugerer is the worst claims manager. A paying client should not be spoken to in the mannaer that he did, he is disrespectful and extremely arrogant. THE MOST DISGUSTING ATTITUDE. if he can speak to a client in that manner i wonder how he treat the staff that report to him.