Poor service, prolonged claim process

I have had such a terrible experience with this company. They sent me from pillar to post, after having sent them countless emails regarding my claim. I had to send the claim form and supporting documents about 3 times to 3 different people. After that, they took forever to send me my claim number, 3 weeks to be precise. They sent me on a wild goose chase, making me do work they should have been doing. I dealt with a Thulani Maseko and a Tshepo Moreki, both very rude and completely unhelpful. I am so disappointed, and regret ever giving my business to them. The broker who referred me to them, also just as disappointing, namely Argo Insurance Brokers.