Don’t use VAPS Parking Services

On the 30th March, I dropped my vehicle off at OR Tambo, with VAPS, like I’ve been doing, for the passed 10+ years. I received a call on Tuesday 01 April around 14:00 from Charl, to say that another cars breaks had failed and my car was damaged in the accident. I was naturally very upset and upon inquiring as to why I wasn’t contacted immediately, I was told that they had tried to call me several times, but was unable to reach me. That was lie number one. I requested photos of the damage. I was given photos of only the bumper and not the damage to the boot. That was lie number 2. I was first told that I should have my car repaired via my insurance. When I refused, I was then told that they accept that it was their fault and will repair the damages when I bring the car to them again. I refused again. When I asked to speak to the manager/owner, I was told that the owners were away on holiday. After several calls, in trying to resolve the issue, I was told to bring the car in and they would take it to a panel beater of their choice. When I asked for details about their panel beater, in order for me to do the necessary inquiries before leaving my car there, he stopped answering calls and responding to messages. I will repair my vehicle at my own cost. I will never use your services again. I advise anyone reading this review to please reconsider leaving your vehicle with this parking company as they do not accept responsibility for damages which were incurred by them, on their property.