No Delivery But payment has been made

Ordered goods online from E Leaf Vapour Brands UK. PayPal took R1800.00 from my credit card on 27 April 2015. to date the goods have not been delivered.<br> Tried to lodge a complaint with PayPay, but could not log in as the site rejected my credit card number on 25 times.<br> <br> RECEIPT NUMBER : ***<br> <br> INVOICE ID : ***