Vapeshop.co.za - poor service!

I have had various struggles with this business. First the couriers delivered a package to a neigbour. A second package kept being returned to the "depot" and today when I phoned them it turned out they didn't have my correct details. The biggest issue however is with a different order of a device and batteries, totalling a cost of R1700, which I placed on 21 June. The status of the order still says "processed" for all this time. They are not out of stock on the items either as I have checked on their website. I wrote to them last week to query what is going in and I got a response questioning whether I received the order. I answered no and got no further response. Over the weekend I emailed the same person asking whether she was able to figure out my order and that it is urgent. No response. I then wrote another message in their online contact form still with no response. Very poor service and will not buy from them again - there are enough other places!