Failure to provide goods

On 15 Dec 2020 I go online to VapeShop.co.za. Found some Vape Juice I fancied. Purchased them online and paid for via secure card payment. Selected the option to collect at a store. You would think it would ask which store but for some reason VapeShop feels that's not important.

Called Pavillion VapeShop and spoke to a friendly guy. He advised I contact Rosebank VapeShop and speak to Nicole. Did that on the same day within a hour. Nicole seemed confused but I placed my trust in her. She advised she is busy sorting out the previous day of online orders. I explained that I purchased it thinking I can pick up instore as advertised (it does not stipulate anything about collections other then pick up in store)

She checked up and asked which store id like to pick up from since it's coming from JHB. I told her if it's after Thursday onwards I'll prefer to collect at Pavillion for convince. She told me it's sorted and she will arrange for that.

Get an email on 17 Dec 2020 with a receipt for one time only. Strange... Since I ordered 3 items. I reply back on the email and addressed it to customer care as advised on the email. Explained that the receipt received is for one item only and I placed an order for 3. No response received to date!

21 Dec 2020 I call VapeShop Rosebank. Ask for sales. Spoke to a gentleman. Explained what's going on. His like okay but your item is sent to CapeGate. And I'm like okay which city is that in cause I'm in KZN. That sounds like Cape Town to which he agreed. I further explained that only 1 item was receipted yet I paid for 3 items. He asked for my order number and cell number. I provided two numbers. He also mentioned my number is not on the system which is strange considering I purchased some juice last week at VapeShop Pavillion and used my number which picked up on the system with all my details...

To be honest I rather deal with VapeKing, DownTown Vapour or Sir Vape. Have no issues with them and their online service is awesome.

VapeShop on the other hand is a bit dobious considering they using a manual intervention for online orders. When a simple automated code and a few questions like a pick up point on purchase would make life easier.

Been a 3+ hours since my call this morning. Will await a call back as promised. If not I'd be requesting a refund of the amount paid with no exception payment must be refunded to my account. Will support the vendors out there willing to serve and do it well.