WATCH OUT IF YOUR PRODUCT IS FAULTY YOU WONT GET YOUR MONEY BACK

If there was a 0 rating I would give them that. Bought a Drag 3 and two battery's and the unit has been faulty since day 1. I have taken the unit back twice due to it leaking 1st time i was told to vape at a different watt so i did that. STILL leaking so took it back a 2nd time they then replaced the coil! Still leaking and it actually stained the bottom part of the device, so I requested a full refund, which they do not want to do for a unit that is only a month and a few days old. I am in retail and man worst customer service i have ever received by a company management. When emailing for refund they offered credit and now they don't even want to offer the credit. I had to call in and demand the credit due to it being promised the first time i requested a refund, I actually want my money back as i don't want to support a company that doesn't care about their clients I purchase more than just vape stuff from Vaperite like the RAW products. They have finally agreed to the credit they firstly promised but they wont take the battery's back as they can't resell. Now I am quite aware of this as like i said I'm in retail I am the Sales Director of a company in JHB but Vaperite are making their problem mine now due to a faulty unit I bought as you need to have battery's for the damn thing to work. MAKES NO SENSE!!!!! I should get a full refund under CPA as they have already tried to sort this out for me with NO LUCK. I have opted for the credit as these guys are impossible to deal with on a customer service level. I can tell you one thing though Jordan the manager at their Bluebird branch is amazing when it comes to customer service and their management team can learn something from the lower guys in their company. I will never support these guys again just on the principle of managements level of customer service is so shocking. BE WARNED THEY ARE QUICK TO TAKE YOUR MONEY BUT WHEN THEY SELL YOU A FAULTY PRODUCT YOU NEED TO BEG LIKE A HOMELESS PERSON TO GET YOUR MONEY BACK IN THIS CASE CREDIT I DID NOT ACTUALLY WANT AS THIS IS NOT MY FAULT.