Vape Shop - Pavillion, Westville

Hi

I bought a SmoK vape from the kiosk in pavillion shopping centre in February 2018. The warranty expired in 3 months which was fine, however, I had constant issues with the product from the get go, having to return to the shop to find out why so many issues were occuring. They assured me it was not the vape and that this was infact one of the better models they sell and never have issues, how wrong they were.

After using it on and off for 11 months I had noticed the *****s that ***** the top of the module to the battery section had actually burnt and caused the vape to be unusable. It would not charge and it was dangerous to use as live wires were sticking out.

I sent the device to be repaired by numerous people who all turned me down as they confirmed the device was a ****. They advised me to download the app on the box (Vaping Tour) and scan the codes to see for myself, I did this and the device popped up as a ****.

I then went back to the vape kiosk in Pavillion, Westville and did the scans in front of Caleb (KZN regional manager, apparently) who saw for himself the device was indeed a **** one. Then he proceeded to try and barter on deals for alternate devices offering me R500 discount off products when I was looking for replacement as all the proof was there that the device they sold in the original packaging was indeed 100% ****. He then tried to put me on to his boss Holly nibson who I emailed numerous times and got no response.

What does one do in this situation clearly being ****med by a dealership like this?