Poor service, Empty promises

Placed order 3 weeks ago for pods, no decent info on the pods,so ordered the wrong once, I realised it immediately and canceled the same day. On my account it states refund but no refund was given. After nearly 3 weeks of back and forth emails from Daneila and Nicole promissing refund and asking bank details, POP, and even said the matter is at the financial dep for refund and will refund soon.. Well I'm still waiting for my refund, and nobody answers the fone the only handle online request because all shops is closed, this was the explanation given on fb. Very disappointing service if I can call it that.. quick to take but not so responsive to return. Why should I beg for my own money. And on the reviews on Hellopeter it seems like Im not the only disappointing customer!