Online sevice suck

No communication! Day 4 after placing and paying my online order. That was Sunday. Thursday today no parcel, no email or tracking number, payment confirmation NOTHING. Phoned the JHN landline number on the web page to enquire no freaking answer 2x. Found a cell number and this man was very helpful but informed me the order would go to Gate way branch and 2-3 days delivery. Got my first email to say sorry for delay they still had no tracking number to give me. My first experience with this bad online service and I buy all my stuff online very disappointing.