*********** and thieving

I've noticed Vape Shop has a tendency to sell items online of which they have no actual stock. I ordered a set of T6 Smok could and an e-juice to collect at their Somerset Mall kiosk - having heard nothing from them, I contacted their customer service consultant who told me I could get a cash reimbur*****t. I then went to the kiosk to buy what I was told was another set of compatible coils, only to find they didn't fit my atomiser tank - another trip to the kiosk for another refund and a 20 minute wait while the indifferent staff bumbled around and gave me a cash refund. Enquiring about the original refund I was told it was being processed. Heard nothing back, so tried their online customer service representative again. Have been in constant email contact with Maria at online service and have been moved from pillar to post with no refund in what's now become a couple of months - they've basically taken my money and walked away. I hope they aren't *********** other customers and I certainly won't be doing business with them again...rather use Vape Cartel - they deliver overnight and are good with stock and communication