BAD SERVICE!!!!!

Good day. I'm extremely unhappy with Vapeshop. I'm a sales person myself & I believe customer service is number 1 priority. Does not matter if you work on skeleton staff or not. You make time to keep your clients happy. Firstly, my neighbor ordered herself some coils for her SMOK NORD and they've sent the wrong coils, that's after they told her, no refunds or returns allowed. How can a business sent you the wrong stuff? I understand that sometimes people make mistakes, but they stated in their email that they didn't have stock, and sent other coils instead (ones she cannot even make use of). My neighbor ended up trying to sell those coils for next to nothing on Facebook! So basically she lost money due to Vapeshop & the lack of proper communication with their client. So not long after that, I made the stupid decision to order myself a SMOK NORD 2. I am a smoker & I am desperate. The website showed me that the one I was looking for is available and in stock. I purchased my order and made a direct payment by using the app they recommended. This was on Friday 29 May. I received a call from one of their staff members on day 4. He called me to ask me if he could send me a similar vape. I asked some questions but the line was so unclear. I honestly couldn't hear what this guy was saying. And he called me from his personal phone. All he said to me over the phone was, he is sending me the same vape just the latest version of it and the same color I wanted. When I asked for a picture, he said they are busy loading the stock and won't even be able to send me a picture. I was so frustrated, I said well if it's the same as I've ordered it's fine. Today I found out that it's completely different than the one I've ordered, just in the same price range and the colors that's available in SA isn't close to the color I've wanted when I selected my color for the SMOK NORD 2. Today it's been over a week (8 June), and still haven't even received anything yet. Apparently it will be delivered by Wednesday or Thursday. This Friday (12 June) it will be 2 weeks since I placed my order. I've paid close to R900 in total. R900 that wasn't worth it at all, since I'm expecting something I'm not even excited about anymore. The RPM40 is a much bigger vape, has a square feel and very difficult for me to carry around since I travel a lot. I've tried to explain that to the lady on the phone, but she obviously wouldn't take no for a answer and to be honest I wasn't feeling like fighting. It feels to me (and I'm sure other people can relate) that they would give you anything "similar" or in the same "price range" before they wait for new stock or even consider refunds. They sell just to make a sale, doesn't matter if the client is happy or not. Not to mention, they don't answer your phone calls. You have to send a million emails before someone gets back to you. I'm so sorry if this sounds rude, but I hope the person who reads this will convince them not to buy from vape shop at all.