CA
Connor A
1 reviews | Active since Jul 2019
23 Aug 2021, 13:31
Vape King disgraceful customer service.
I took my vape in yesterday because there was a fault with my vape, The Assistants there said it cannot be replaced because the box did not have its sleeve on, then after arguing with them about how I do not have the sleeve they decided to help and have a look at my warrantee. They then said to me my warrantee is 5 days out of its warrantee, I bought the Vape in May and it is now August. I then decided to take it up to head office, where I received terrible assistance and communication.
Vape King tries to find any issues to not help you with faulty products in order to save themselves money. This was a manufacturing and warehousing fault and still they have not helped me with anything.
This will be my last experience with Vape King because I am not going to support a company who won't even try help or assist faithful customers.
I strongly advise everyone to take their business elsewhere to support companies in these trying times that will help their faithful customers and give a beneficial service.
Helpful (0)
Replies (2)0
Replies (2)
Vape King's replyOfficial
24 Aug 2021, 09:12Hi Connor
Unfortunately there are a few reasons why your return was rejected.
1 - Warranty is exactly 3 months from the date of purchase, in some instances we do honor the warranty if it is a few days out however this is only in cases where we have had contact before to provide the manufacturers with proof that communication was made within the warranty period.
2 - Original product packaging is required from the manufacturers ,this includes the sleeves on the boxes as this is where the serial numbers of the devices are, this is clearly outlined on our returns policy on the website and visible in all our stores, our staff are also trained in letting the customers know the returns policy when making the purchase.
3 - It was determined to be user error and not a factory fault by our returns department, the inner workings of the device were in order so it was determined that the device was not locked and then put in a confined space such as a handbag or pocket.
We apologize for the inconvenience however we also have procedures we need to follow in accordance with the manufacturers requirements for returns
Unfortunately there are a few reasons why your return was rejected.
1 - Warranty is exactly 3 months from the date of purchase, in some instances we do honor the warranty if it is a few days out however this is only in cases where we have had contact before to provide the manufacturers with proof that communication was made within the warranty period.
2 - Original product packaging is required from the manufacturers ,this includes the sleeves on the boxes as this is where the serial numbers of the devices are, this is clearly outlined on our returns policy on the website and visible in all our stores, our staff are also trained in letting the customers know the returns policy when making the purchase.
3 - It was determined to be user error and not a factory fault by our returns department, the inner workings of the device were in order so it was determined that the device was not locked and then put in a confined space such as a handbag or pocket.
We apologize for the inconvenience however we also have procedures we need to follow in accordance with the manufacturers requirements for returns
Vape King's reply24 Aug 2021, 09:12
Official
Hi Connor
Unfortunately there are a few reasons why your return was rejected.
1 - Warranty is exactly 3 months from the date of purchase, in some instances we do honor the warranty if it is a few days out however this is only in cases where we have had contact before to provide the manufacturers with proof that communication was made within the warranty period.
2 - Original product packaging is required from the manufacturers ,this includes the sleeves on the boxes as this is where the serial numbers of the devices are, this is clearly outlined on our returns policy on the website and visible in all our stores, our staff are also trained in letting the customers know the returns policy when making the purchase.
3 - It was determined to be user error and not a factory fault by our returns department, the inner workings of the device were in order so it was determined that the device was not locked and then put in a confined space such as a handbag or pocket.
We apologize for the inconvenience however we also have procedures we need to follow in accordance with the manufacturers requirements for returns
Unfortunately there are a few reasons why your return was rejected.
1 - Warranty is exactly 3 months from the date of purchase, in some instances we do honor the warranty if it is a few days out however this is only in cases where we have had contact before to provide the manufacturers with proof that communication was made within the warranty period.
2 - Original product packaging is required from the manufacturers ,this includes the sleeves on the boxes as this is where the serial numbers of the devices are, this is clearly outlined on our returns policy on the website and visible in all our stores, our staff are also trained in letting the customers know the returns policy when making the purchase.
3 - It was determined to be user error and not a factory fault by our returns department, the inner workings of the device were in order so it was determined that the device was not locked and then put in a confined space such as a handbag or pocket.
We apologize for the inconvenience however we also have procedures we need to follow in accordance with the manufacturers requirements for returns
CA
Connor A's updateReviewer Update
24 Aug 2021, 11:44Hi,
I would like to elaborate on your point 3 : Just to prove once again that you do not care about your clients, and reference the issue exactly as the employee in the emails did "to bad not our problem" this is your attitude:
Point 3 refers to how it was determined to be user error by your returns department due to being placed into a pocket or handbag while not locked.
i would like to firstly know, what magical device are you examining here as i never sent my device in due to the lack of assistance received from Vape King.
how do you determine user error without even looking at the device
Secondly I would like to know, do you honestly think that people believe the utter garbage that you rep**** above. Vape King are all about lies and this is clearly portrayed in the pathetic unempathetic response above.
Like I said I will no longer be supporting Vape King, and i hope people reading this choose not to as well.
advice to Vape King customers : don't support, customer service is unsatisfactory, Vape King fabricate lies to make themselves look good and you as the customer look bad, and to top it off they sell defective products that become your problem and only your problem.
I would like to elaborate on your point 3 : Just to prove once again that you do not care about your clients, and reference the issue exactly as the employee in the emails did "to bad not our problem" this is your attitude:
Point 3 refers to how it was determined to be user error by your returns department due to being placed into a pocket or handbag while not locked.
i would like to firstly know, what magical device are you examining here as i never sent my device in due to the lack of assistance received from Vape King.
how do you determine user error without even looking at the device
Secondly I would like to know, do you honestly think that people believe the utter garbage that you rep**** above. Vape King are all about lies and this is clearly portrayed in the pathetic unempathetic response above.
Like I said I will no longer be supporting Vape King, and i hope people reading this choose not to as well.
advice to Vape King customers : don't support, customer service is unsatisfactory, Vape King fabricate lies to make themselves look good and you as the customer look bad, and to top it off they sell defective products that become your problem and only your problem.
CA
Connor A's update24 Aug 2021, 11:44
Reviewer Update
Hi,
I would like to elaborate on your point 3 : Just to prove once again that you do not care about your clients, and reference the issue exactly as the employee in the emails did "to bad not our problem" this is your attitude:
Point 3 refers to how it was determined to be user error by your returns department due to being placed into a pocket or handbag while not locked.
i would like to firstly know, what magical device are you examining here as i never sent my device in due to the lack of assistance received from Vape King.
how do you determine user error without even looking at the device
Secondly I would like to know, do you honestly think that people believe the utter garbage that you rep**** above. Vape King are all about lies and this is clearly portrayed in the pathetic unempathetic response above.
Like I said I will no longer be supporting Vape King, and i hope people reading this choose not to as well.
advice to Vape King customers : don't support, customer service is unsatisfactory, Vape King fabricate lies to make themselves look good and you as the customer look bad, and to top it off they sell defective products that become your problem and only your problem.
I would like to elaborate on your point 3 : Just to prove once again that you do not care about your clients, and reference the issue exactly as the employee in the emails did "to bad not our problem" this is your attitude:
Point 3 refers to how it was determined to be user error by your returns department due to being placed into a pocket or handbag while not locked.
i would like to firstly know, what magical device are you examining here as i never sent my device in due to the lack of assistance received from Vape King.
how do you determine user error without even looking at the device
Secondly I would like to know, do you honestly think that people believe the utter garbage that you rep**** above. Vape King are all about lies and this is clearly portrayed in the pathetic unempathetic response above.
Like I said I will no longer be supporting Vape King, and i hope people reading this choose not to as well.
advice to Vape King customers : don't support, customer service is unsatisfactory, Vape King fabricate lies to make themselves look good and you as the customer look bad, and to top it off they sell defective products that become your problem and only your problem.