Terrible Customer Service at Vape King Honeydew

Vape King Honeydew has the most terrible customer service that I have encountered in a very long time. I bought an Aegis Geekvape B60 product from them. After just under 3 months, there was something red at the charging port resulting in me not being able to charge the unit as the battery is only internal. I called them to 11 September to alert them to the issue. They told me that it was still in warranty and to bring the unit in.

I took the unit in for inspection on 17 September. The sales person / technician had a look at the device and removed a red elastic band from the unit. He tested it and it charged, but by the time I got home, the port had dropped and I was unable to charge it. I then took it back to them to hand it in (still within the warranty period I might add) on 23 September. I was told the warranty was in place until the 26 September. More than four weeks go by and after numerous calls, no contact from Vape King. I followed up every couple of days.

Only to be told that they were still waiting on feedback, then the next story was that it was out of warranty which is was not. Then lastly that the warranty does not cover the charging point which I know from previous experience to be untrue.

I have chatted to the owner Peter who had no solution for me, other than that if his staff had tampered with it then they would have to replace it. Then I got a call this morning from Jordan saying that there is nothing that they can do and head office would not cover this. He also said that the red elastic band should not have been there in the first place which logic dictates would be a manufacturing error, but they never said that at the time when they removed it. Had they done their job by getting the unit in for repair within the warranty and not purposely tampering with the unit, then I believe we would have had a very different outcome.

Any reputable company would have taken the time to keep me informed and then when I contacted them to follow up each time, they not give a million different excuses. A possibility is that after all of this time, they did not hand it in to Geekvape before 26 September whilst the warranty was still in place. I would love to see the paper work as proof please Geekvape!!!! If nothing else, I would like to know the truth about the matter and not blatant lies.

The lack of care from Vape King Honeydew is greatly disappointing, this could have been handled SO much better.