Terrible after sale service Vape King Honeydew - BEWARE

The after sale service from Vape King is quite disgusting from this branch if I'm being completely honest. I sent my vape in more than two weeks ago. I called in after one week and the guy I spoke to, who didn't give me his name, couldn't even tell me if the device had been sent in he literally said he didn't know? ***? How is it possible that you are either that lazy or that stupid that you don't even know when a device has been sent in or not??? I called again last week Thursday and they were supposedly doing more tests, FINE, and I was going to get a call on Friday or Monday with the outcome. Fast forward to this morning and still nothing. Am I again expected to run after your staff for my feedback? Never mind the fact that the vape is an absolute piece of ****. I am disgusted with vape king. I have had to go and buy another vape because of the time that it has taken for this to be resolved. I swear, if they come back and tell me there is nothing wrong with the vape I am going to the consumer council. Utterly **** service.