Taking payment without delivering goods is called THEFT

I ordered and paid for 2 packs of coils before lockdown was implemented a year ago. As I had paid EFT, naturally it took some time for the payment to clear so delivery was stalled when lockdown commenced. When the ban was lifted, I enquired about my coils and sent the proof of payment to Vape King, they informed me there was no stock of the coils I'd ordered. I checked website and asked for an alert to be sent to me when the coils were back in stock - which happened a few weeks later. I sent another email asking if Vape King could please either deliver my coils or refund my monies, and I've been ignored since then. Taking payment for a transaction without the exchange of goods or services is theft, and it's been a whole year of waiting for Vape King to at least try and deliver a service to me.