HJvR
Hein Janse van Rensburg
1 reviews | Active since Dec 2017
05 May 2020, 17:32
Shocking Online Services
Vape King has always been know for there good services, but not anymore. I made an online purchase Saturday 2 May, paid the amount in full, received my Tax Invoice / Order Number and that was it. It said prior to the order, delivery date will be 5 May 2020, guess what? I’m still waiting!
Sending Vape King E-mails, message via twitter, Facebook and the Website with no reply nor feedback. Trying contacting them with no luck.
VAPE KING can you please just reply to a person informing him about the status of his order or if you can’t deliver on it, refund a person.
NEVER IN MY LIFE AGAIN, WILL I EVER ORDER FROM YOU AGAIN NOR RECOMMEND YOU TO ANYONE. Your service is disgraceful!!
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Replies (2)
Vape King's replyOfficial
05 May 2020, 21:48Please note that inline with the lockdown regulations none of our staff are working at the moment, we are not allowed to trade. Our remote staff are trying their best to communicate with all our customers but this is a difficult time for all of us. Please be patient with us.
Best regards,
Vape King's reply05 May 2020, 21:48
Official
Please note that inline with the lockdown regulations none of our staff are working at the moment, we are not allowed to trade. Our remote staff are trying their best to communicate with all our customers but this is a difficult time for all of us. Please be patient with us.
Best regards,
HJvR
Hein Janse van Rensburg's updateReviewer Update
06 May 2020, 09:11Maybe you should put this information on your website a long time ago. Which I still don't understand, you have the time to reply to a complaint on hello peter, but you don't have time to give your customer an ETA or even a status update on their order.....
HJvR
Hein Janse van Rensburg's update06 May 2020, 09:11
Reviewer Update
Maybe you should put this information on your website a long time ago. Which I still don't understand, you have the time to reply to a complaint on hello peter, but you don't have time to give your customer an ETA or even a status update on their order.....