Poor clientele s****s

Mu husband recently bought a vape from his brother that he purchased from Vape King personally. The vape was not functioning at all, so he took it to the nearest Vape King store which is located in Krugersdorp. He was told that the vape was still under guarantee and they will send it to Head Office to be investigated and if need be they will replace it with a new one. When I phoned on my husbands behalf on Thursday 1st of February they said that their manager was heading to Head Office on Friday the 2nd to see on progress. When my husband phoned them yesterday they still had no answers saying that this subject will only be touched on today the 3rd. Please note that this has been 2 weeks of ongoing let down from Vape King! There are so many people keen to try this trend but with service like this I don't expect stores like these to last long. They have absolutely no idea how to treat a client, 2 weeks of no feedback and when you do call they have an answer for everything and expect you to accept it! Unacceptable Vape King Krugersdorp!!!