Ordered online yet not deliver - this is *****

I ordered from your online store last week and it said that my order will be delivered by Tuesday (5 May). I have not received my order or received any communication from you. I have tried to get in contact with you guys by calling (no answer) and via Facebook, email and your website but no luck.

If you cannot deliver, I understand. BUT on posts that have been deleted off of Facebook it seems that some people have gotten their orders. I have a screen shot of this before you deleted it so I do have proof.

Also, if you cannot deliver, why have I not received a full refund? Why have I not been sent communication that there is no delivery? Why are you deleting the complaints off of Facebook? Why can you reply on other posts on hello peter but won't reply to emails and Facebook? This shows me that you are a ****.

You are taking people's money without fulfilling their orders which is *****.

I know it is a hard time and you are working with limited staff but communication is key here. Also, if this is the case then there should be some information on this on your website (which there is not). Your site should not be taking orders without promise to deliver.