MF
Matthew F

1 reviews | Active since Nov 2013

09 Jul 2019, 10:17

Never buying from Vape King again

Bought a device from Vape King and it was faulty three times. Returned every time, no refund offered, just have to wait weeks for it to be assessed and then device magically works again and there is no issue. Every time you have to shell out another R1000 for a device as the service takes weeks. I always find the staff making the bosses happy and not the customers. If the devices are faulty then that's not my fault, I should be offered a refund straight away and not have to cough up again and again. Juices are massively overpriced, limited make your own coils stock, the tanks and accessories are in some cases double that of other places. If you have money to burn and want to look cool then this is the right place. There are other way more awesome vape shops - Vape Club in Benoni being the best from a price, stock and advice perspective.

0
Replies (2)
Vape King
Vape King's reply09 Jul 2019, 14:43
Official
Hi Matthew

Please can you email me on *** so I can further look into this for you as I will need to check your history and the returns history on your account.

Regards
Sharri Van Zyl
MF
Matthew F's update21 Jul 2019, 13:04
Reviewer Update
Hi Sharri, this isn't a post to fix something. I complained and did everything I could to get anyone to see my side and was always met with a call from management to not refund or exchange. I'm dissapointed that Vape King essentially made me purchase a new device every time, using suppliers rules as a fall back. I have had faulty devices from other vape shops and they replaced it straight away. I appreciate your response, but it should have been fixed at the first time of asking, not the fourth or fifth, and even then it wasn't. I hope never to have to find myself returning to Vape King again.