Damaged device

<p>I had taken in my device as it had stopped charging after a couple of months. The salesman that helped me had booked it in advised it would need to sent to head office for further analysis as to what the issue is and the process would take 2 weeks.</p> <p> </p> <p>I had contacted them as it is now 2 weeks and have still not heard anything and they advised that they still have no feedback on it.</p>