Appalling service

I ordered online Delivery was fast yet all the liquid had fallen out I contacted them straight away for a refund They said send the bottle back and we will send u a email to email with your banking details. I sent the bottle back and sent a email to the provided email address *** Its been 5 days and still no refund and no response to my msgs they totally ignoring my msgs DONT ORDER ON LINE I feel ****** out of money from them