UBER EATS CANCELLED MY ORDER & TOOK MY MONEY!!!

I know that it's not Vape Africa's fault but definitely Uber eats fault ! I scheduled an order at 9AM for the delivery to come between 10:00 and 11:00 , then 30 mins later the order just disappears , couldn't find it in my order history until 3 hours later I find it , now customer care couldn't even help me because before I got my order history I didn't have the order number so when they asked me for it they probably thought I was ****ming to get money , also their communication skills are terrible I haven't heard back from any agent in the last 4 hours. Unacceptable.

All I want is my R199.00 back , that's all I'm asking for. I haven't heard any agent apologize and tell me that I'll get my money back soon.