Shocking after sales support

I have been a fan of Vans for the longest time with Vans being my most collection however that loyalty has to be redirected to a brand that actually cares. My last Vans collection was a pair of Era Stacked Checkerboard with I absolutely adore and was my favourite pair until I washed the sneakers for the first time and the colours simply faded with the white blocks now yellow. I contacted Vans customer service and Este seemed willing to help at first with me getting another pair of the same value from a Vans store which is where I initially thought I had bought the sneakers until I remembered that it was at an Edgars store. Wendy from Edgars Eastrand mall called me and asked that I bring the sneakers into the store for assessment and she immediately told me that she will not be able to help in any way as it was not product default which I get and I have being honest with both Este and Wendy on what happened. Not sure why Wendy asked me to take the sneakers for assessment when the cause was know as it only happened after the first wash. I am livid as not only did I waste my petrol going to Edgars but also my time. I have not worn my sneakers since as they are not pleasing to the eye and I honestly wish I had not washed them at all as I am certain they would still be wearable. Prior to washing the sneakers I checked for instructions label on the sneaker to no avail and I went on to wash them the only way I have washed all my sneakers with no issue. I can fully appreciate the wear and tear aspect of things but for my sneakers to lose colour and take up another colour after the only wash to a point that I can no longer wear them is not only sad but a ******* and for neither Vans not Edgars to want to own up to this is dreadful. I have been loyal to the brand and was expecting Vans to do better but alas, I am on my own. I am not suprised at the outcome reached by Edgars but not Vans.