Poor Custome Service

I received a gift for my birthday which was a pair of vans, which was from the vans gateway store. It was the incorrect size so the guys that give me the gift called into the store, and spoke to someone who told them that, the correct size was ordered.its over a month and no feedback. So I called in and spoke to someone u said they no about it and will check on the order and get back to me on Tuesday the the 11.10.22. They failed to connect me.So I called in today the 13.10.22 and apparently spoke to the manager of the store who 2as no help at all. He keep spoking over me and whn I ask for the Area Manager number they said no, but he then give me some number and cut the call.Tried calling back no answer,eventually when I did get through I got through to somebody else. Who give me the Area mangers email. The store manager also said he will give me my many back with not even trying to help me.this is not fair to consumers.