MANUFACTURING FAULTED SHOES

Disappointment would be an understatement, I have been supporting the brand for years, I bought a pair of shoes as a gift to someone who has an entire collection of only Vans shoes it had been worn for just short of a month on holiday before the material started tearing ( and they have the nerve to tell you there's a 6 months warranty should there be any issues) this tear progressively got worse (as we packed the minimal and most comfortable items) I raised my concerns to an sales assistant who advised me it would be assessed and I would get feedback from the area a manager Charmaine within the next day, I had waited 5 days in which NOBODY contacted me, I ended up back at the store as I never could get through to the number on their website, only to be told its wear and tear AFTER A MONTH OF WEARING THEM, AND NONE OF THE OTHER PAIRS OF VANS HAVE EVER DONE THIS!!

Im disgusted at lack of urgency to contact Mr as their customer, the lack to provide me with any feedback whatsoever, and the audacity to write it off as wear and tear, these are not a cheap pair of shoes and I feel like they would rather make a buck than keep a loyal customer. I will NEVER support them after this poor experience.