WORST CUSTOMER SERVICE

Absolutely terrible service! I placed an order on 1 December 2020 and to date have not received anything. I was promised that my goods will be delivered before Christmas eve, as it was gifts. I went twice to the store on Christmas eve, but my order wasn't there. I ended up buying the same stuff in store, because the shop assistants couldn't make up my order with the stock they had in store. Asked them to cancel the order and refund me rather, but they couldn't do that either. I've send numerous emails and tried calling their admin office, but to no avail. I've tried speaking to a manager in store, but there's never a manager on duty and the shop assistants are unable to assist. Called the store again today and spoke to Zaheerah at the Canal Walk branch who offered to take my details and escalate to her manager which I declined to do as I had left my details the previous day and didn't receive a call, Zaheerah then hung up the call and rejected my calls after that! I've been a loyal customer since you started off and I'm appalled by the type of customer service that I've received! PLEASE CANCEL MY ORDERS AND REFUND MY MONEY!