Horrible service from Vannie Kaap

I've placed orders with them before, this ia now the third order and I'm experiencing the same issue with them. There was a certain time period when you could place your order and receive it before Christmas, with i did and paid for it order nr: ORDER VK19777. I was at home whole day yesterday. No one came. They said they came but no one was home which is non-sense. They said the courier would come again yesterday - no one was here. After sending emails as to what is going on, no one bothers to reply. This is really very disappointing.