Pathetic service

<p>On the 15th November 2016 I orederd books online for my daughter (Grade 9 Pupil). I called the call center and i was told that the books will be deliverd sometime around the 3rd or 5th of January 2017, there was no delivery up until the 3rd of January 2017, so I called the the call center again to follow up on the order, the consaltant told me that there two books that were not yet processed that is why the order was delaying, I was not kept informed of the situation and I was sure that my daughter will have books by the time schools open ( 11th January 2017), this was so disapointing and frustrating as i had to make sure that I get the books in time. I requested that my money be refunded so I can go to reliable suppliers and get the books. I was transfered to the supervisor who agreed to assist with the refund process, I recieved the email confirming the refund on my credit card, and I was told the money will reflect within 7 working days. I am still waiting for my refund till date.</p> <p>Today (24th January) I call the call center again, and she tells me that she will check with her supervisor and call me back.</p> <p>This is so unfair and unacceptable, the payment process is easy and smooth but the delivery and the refund process is not as smooth, and it really affect my finances negatively because someone failed to do their job.</p> <p> </p> <p>Please refund my money.</p> <p> </p>