Did you hope I'd go away

<p>My fiance used your product and it severly bleached his jersey.</p> <p> </p> <p>Upon messaging your facebook group i was advised that i would be contacted by someone from head office.</p> <p>Instead I got an email with 120 questions from someone who wanted answers in order to deem my complaint worthy of head office attention.</p> <p> </p> <p>Upon replying i never so much received even an acknowledgement.</p> <p> </p> <p>This is not how you do customer service.</p> <p>Demanding answers to 120 questions instead of assisting a customer exacerbates the situation. I guess you thought It would make me go away.. but guess again!</p> <p> </p> <p>I simply would like answers to my questions posed to you on your facebook group from someone who can actually assist me.</p> <p>If this is the way you treat your customers then I will walk away and use another product.</p>