POOR AND DOWN RIGHT BAD CUSTOMER SERVICE

On 14 March 2016 at 4h30 the adsl line went down after hours service line simply not answered and sms messages not responded to. 15th fault logged with Telkom on 19th 2 technicians arrived, again no after hour service. 22 March yippee office hours fat lot of good that did, no we do no need to phone Telkom for reset of port and user name and password as instructed by their technicians, please log into the router and we will redo the set up at my cost for the phone call and despite promises of phoning back and giving hourly gaps before phoning back and spending another hour redoing the router setup - diagnosis the following day clearly your router is at fault, but no worries we took a walk to the local POST OFFICE and are sending you a new one, tested configured bobs your uncle the fact that router only arrive after yet another long weekend on the 29th March only and 3 working days that could have been spend actually solving the problem wasted, low and behold router is not the problem and now WEB AFRICA enters this passing the buck.? phone call at 08h00 this morning to Vanilla, promised return phone call immediately time now 12h14 yeah right. REALY you call this service