0/10 for KFC customer service @ Vangate Mall

I've been waiting since October 15th for a refund to be processed from KFC Vangate Mall. I have made several efforts to communicate with the manager of the store. I've contacted them via email and numerous calls. After tireless attempts with the store manager - I finally reached out to KFC head office. I fiiinally received a response via email on November 06, 2024. I've been issued with a case number and after many phone calls and emails back-and-forth, yet still this matter has not been resolved. I've still got all my proof, don't think you are going to get away with this. It is December 4th, I have waited nearly 2 months for a refund. KFC, DO BETTER!!!!!

Modeihi Podile, I will be awaiting your response. Thanks!