Damaged goods and incomplete service

on the 02 July 2015 we bought a tombstone and paid the cash amount of R11,100.00<br> the unveiling was on the 18 June 2015 and we had to push them on the 17 June to install it, they place the tombstone late at around 19:00hrs. the headstone is damaged, they didn't put the photo that we paid for and they didn't put the vas. i tried to call them to fix the headstone and to give me the refund of R2000 for the Photo and Vas but they always give me the empty promises.<br> <br> deceased- Maditaba Daphney Thokoa<br> Grave number AC841 (Vanderbijlpark)<br> <br> Contact details at Vanderbijl Tombstones is ***/ ***