Vencasa worst ecommerce and customer experience

Painful shopping experience.

Customer service contacted since 13h23 on a single day only to be promised a call back by the customer service consultant who conveniently left for the day at 16h00 without calling back.

Customer service consultant(s) redirect calls to the warehouse, and other department extensions who claim they have nothing to do with online orders. All these consultants will promise to call back and never do.

Still struggling to get the courier waybill number for my order delivery. Unfortunately this ecommerce site does not change the order status to inform you if the order has been dispatched etc. so you're left in the lurch throughout your order. All you see is 'processing'.

I guess when I get a random call from a random courier company I should know its Vencasa at the door. It's sad that I chose to purchase at a premium store like Vencasa when average stores are more informative and endeavouring with their customer service.