NM
NOKUTHULA M
1 reviews | Active since Sept 2013
16 Mar 2023, 07:30
Vencasa - Tempur Online Manager Sharon do not know the company’s return policy
I bought pillows online and on the day of 📦 I informed the company I want to return the one pillow since it’s not what I saw online. It’s basically a case of what I ordered vs what I received. The whole online sales manager that responded to my email had been giving the run around telling me she’ll get back to me. How can a sales manager not know the company’s return policy.
It is very strange and suspect. This must be publicised. Poor after sales service.
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Replies (2)
VENCASA - TEMPUR's replyOfficial
16 Mar 2023, 15:43Dear Nokuthula.
Thank you once again for taking our call to discuss the above-mentioned issue. I would like to apologise for the inconvenience with your purchase, and return thereof, and appreciate your understanding in this regard. As confirmed, the pillow will be returned at our Hyde Park branch. Should you need any further assistance you already have Greta's email address, alternatively feel free to email me on ***.
Thank you once again for taking our call to discuss the above-mentioned issue. I would like to apologise for the inconvenience with your purchase, and return thereof, and appreciate your understanding in this regard. As confirmed, the pillow will be returned at our Hyde Park branch. Should you need any further assistance you already have Greta's email address, alternatively feel free to email me on ***.
VENCASA - TEMPUR's reply16 Mar 2023, 15:43
Official
Dear Nokuthula.
Thank you once again for taking our call to discuss the above-mentioned issue. I would like to apologise for the inconvenience with your purchase, and return thereof, and appreciate your understanding in this regard. As confirmed, the pillow will be returned at our Hyde Park branch. Should you need any further assistance you already have Greta's email address, alternatively feel free to email me on ***.
Thank you once again for taking our call to discuss the above-mentioned issue. I would like to apologise for the inconvenience with your purchase, and return thereof, and appreciate your understanding in this regard. As confirmed, the pillow will be returned at our Hyde Park branch. Should you need any further assistance you already have Greta's email address, alternatively feel free to email me on ***.
NM
NOKUTHULA M's updateReviewer Update
27 Mar 2023, 10:47Hi Greta and Vencasa team. This is to let you know that I still haven't received my refund. When you improve your processes. Please note that I wrote to Sharon on the 3rd of March requesting for the return process and today it's the 27th, this matter is still not resolved. Look into your timelines. I wouldn't recommed Vencasa at all.
NM
NOKUTHULA M's update27 Mar 2023, 10:47
Reviewer Update
Hi Greta and Vencasa team. This is to let you know that I still haven't received my refund. When you improve your processes. Please note that I wrote to Sharon on the 3rd of March requesting for the return process and today it's the 27th, this matter is still not resolved. Look into your timelines. I wouldn't recommed Vencasa at all.