Vencasa ignoring my complaints
My Tempur mattress has become lumpy and uncomfortable. I weigh 50KG. The vendors, VenCase inspected the mattress and said they would revert me, but never did (1 month ago)
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VENCASA - TEMPUR's replyOfficial
15 Jul 2024, 16:06Good day, Lois.
I hope this message finds you well. I am sorry to hear about the issues you have experienced with your Tempur mattress and for the inconvenience caused by the delayed follow-up from our team.
We take customer satisfaction very seriously and would like to resolve this matter promptly. Please allow me to assist you in expediting this process.
Could you kindly provide me with the following details to help us investigate further:
Once I have this information, I will escalate your case to ensure a swift resolution.
Best regards;
Vencasa
I hope this message finds you well. I am sorry to hear about the issues you have experienced with your Tempur mattress and for the inconvenience caused by the delayed follow-up from our team.
We take customer satisfaction very seriously and would like to resolve this matter promptly. Please allow me to assist you in expediting this process.
Could you kindly provide me with the following details to help us investigate further:
- Your purchase information (name, date and store location).
- The inspection date by the Vencasa team.
Once I have this information, I will escalate your case to ensure a swift resolution.
Best regards;
Vencasa
VENCASA - TEMPUR's reply15 Jul 2024, 16:06
Official
Good day, Lois.
I hope this message finds you well. I am sorry to hear about the issues you have experienced with your Tempur mattress and for the inconvenience caused by the delayed follow-up from our team.
We take customer satisfaction very seriously and would like to resolve this matter promptly. Please allow me to assist you in expediting this process.
Could you kindly provide me with the following details to help us investigate further:
Once I have this information, I will escalate your case to ensure a swift resolution.
Best regards;
Vencasa
I hope this message finds you well. I am sorry to hear about the issues you have experienced with your Tempur mattress and for the inconvenience caused by the delayed follow-up from our team.
We take customer satisfaction very seriously and would like to resolve this matter promptly. Please allow me to assist you in expediting this process.
Could you kindly provide me with the following details to help us investigate further:
- Your purchase information (name, date and store location).
- The inspection date by the Vencasa team.
Once I have this information, I will escalate your case to ensure a swift resolution.
Best regards;
Vencasa