Terrible quality and service on R50 000 bed

We decided to invest in one of these rather pricy beds. We wanted a motorised bed that also had a decent and firm mattress. Because they are so expensive we visited the shop three times to test the mattresses before committing. We went to their design quarter branch. The beds arrived with mattresses that are vacuum sealed and need to in effect pop. The fact that they are sealed this way was not disclosed upfront. It would have made me suspicious of their firmness. They didn’t pop. They were replaced and were then firm for one night before sinking in again. They have the feel of cheap mattresses. (Magniflex was the mattress brand.) The bed base itself is rickety. It feels really cheap and unsteady. You can actually feel the slats under the bed through the mattress. The salesman Preggie has tremendous urgency when selling the bed but no urgency when it comes to helping customers who cannot sleep on the terrible bed. They refuse to refund us and Preggie he told us they have a no refund policy. He did not and we can assure you we would have walked away from a no refund policy. All we were told is the beds are amazing and guaranteed but guarantees are never needed. The bed boxing base arrived late. They wood was scratched. The colours on the panels do not match. They match our picked colour but one panel is a darker hue. We suspect they cut the fabric in different directions and because it is a grained suede type fabric one panel came out darker than the others. We don’t think they know how to work with fabric. The craftsmanship is terrible! Whilst they seem helpful at first, when you really start to push back, the salesman (in this case Preggie) will then simply say he can see no problem. We actually went to the store to measure the mattresses they use to test on and they are 2-3cms thicker than the ones delivered to us! Don’t waste your time and your money here! We are so desperately upset! We invested in what we hoped would be our bed for the next twenty years but it’s shocking quality and terrible service! Now we are sitting with a bed we cannot sleep on! The floor and the couch is better! And we cannot move on and get a new one because they refuse to help. We have not slept well in weeks. We are at the point of getting ready to litigate because Preggie actually uses the consumer protection act to threaten us, the consumer. It’s been a nightmare! Well it would have been had we managed to ever fall asleep in the first place!