G
Guilherme

1 reviews | Active since Sept 2023

29 Sept 2023, 15:37

Selling is easy

I called the store a week after the purchase requesting that two medium mattresses be replaced by two soft mattresses. This request was around ten weeks ago and nobody moved a pen yet.

0
Replies (2)
VENCASA - TEMPUR
VENCASA - TEMPUR's reply03 Oct 2023, 14:23
Official
Dear Guilherme.

I have followed up with the store on feedback on this incident, 
am waiting on feedback and can provide you with the same. 

Kind regards, 
VENCASA - TEMPUR
VENCASA - TEMPUR's reply04 Oct 2023, 12:25
Official
Good day Mr Guilherme

Vincent, your sales consultant from the Fourways branch has been trying to get a hold of you to finalise the process of the exchange. He has been trying to get hold of you both on email and phone to no avail. Kindly advise on the best way to reach you, and we can finalise processing your mattress exchange.  


Kind regards,