BG
Bongiwe G

1 reviews | Active since Apr 2023

24 Apr 2023, 16:58

Poor customer care

Very poor customer care Tempur at Clearwater ! Disappointed we bought a bed around 28 February 2023, till today we have not received any communication regarding the bed! I had to call them and they said they will call me back they still failed to call me back ! I had to call them again. The brand store may look fancy poor service very unhappy With customer care!!!! Unlike Cori-Croft soon as you make purchase there’s always someone from the store calls and keeping keep the client updated your goods. Even with their factory they have someone who also gives you an update on your order. I do not recommend these folks ! Had high hopes but very poor customer service. They don’t deserve a star from us as the family. Can we just have our bed already. We still waiting

0
Replies (1)
VENCASA - TEMPUR
VENCASA - TEMPUR's reply25 Apr 2023, 13:08
Official
Hi Bongiwe.

I would like to apologise for your experience with the brand. We just tried to contact you using the provided contact details, and the number goes straight to voicemail. I have had the same feedback from the store, and our distribution service, that they've tried to contact you for over a week and received the same "voicemail" reply. Do you maybe have an alternative contact number to reach you on?