Pathetic Service & Attitudes.

I recently purchased a pillow from Tempur, Canal Walk, Cape Town. Selling me the pillow was no problem as the salesman gaurenteed me that it will last me a lifetime.

Unfortunately this was not the case, the zipper gave way after only two nights, and to say the least its the most uncomfortable pillow I have ever used.

That aside.

As I went back to them to ask them what we can do, I was told by the salesman named Andre that he will speak to his manager.

Now to put this straight, I was informed by him about gaurentees and their no return policy (wich is understandable and fair considering I already slept on it for two nights). I didn’t want it replaced, I wanted it fixed as I payed R1499-00 for a pillow that was supposed to last me a lifetime, but only lasted two nights.

The manager called Devon phoned me back the next day, and this is where my complaint comes in.

He is the rudest person I have ever dealt with in my life, telling me like a child to come and collect my pillow from their store (like its an irritation for them having it there). He then proceeds by putting the phone down in my ear as I start asking questions he cant seem to answer.

Tempur how can you as a global company emply such pathetic and rude personal? Dont you strive to perform top class customer care.

He is the rudest peraon I have ever dealt with, and I want something done as no customer gets treated in this manner after supporting your store.

To say the least, I am utterly disappointed in the product I purchased from you, the workmanship and quality let me down big time, and the fact that you cant even replace a zipper, or try and assist me in any manner says allot. Not to even mention the popr and absolute rudeness I was handled by this guy called Devon.

I want something done, this is unacceptable.

I thank you in advance and will be waiting on your reaponce.

Regards,

Francois Smit