AW
Adel W
1 reviews | Active since Oct 2018
21 Nov 2024, 08:47
AVOID VENCASA-TEMPUR
Super expensive beds that promise to last 10 years but did not make it to even the halfway mark. The mattresses form a body shaped indent that is uncomfortable and make it impossible to keep fitted sheets in place, especially on the single beds (we own a king and two singles). We reported it and had them come out to assess, the response was that the memory foam was supposed to do that. Absolutely ridiculous, it’s just plain deterioration like with a plain, cheap mattress. I will not buy from Vencasa-Tempur again.
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VENCASA - TEMPUR's replyOfficial
21 Nov 2024, 14:18Good dat, Adel.
Thank you for reaching out to share your concerns. I am truly sorry to hear about your experience with your mattresses and the dissatisfaction it has caused. At Vencasa-Tempur, we aim to provide products that deliver exceptional comfort and durability, and I regret that this has not been the case for you.
I tried giving you a call to better understand the situation and gather more details so that I can assist further. If possible, please let me know a convenient time to discuss this with you.
Thank you for bringing this to our attention, and I hope to resolve this for you soon. Please feel free to reach me directly at [*** or *** ]
Regards;
Vencasa Team
Thank you for reaching out to share your concerns. I am truly sorry to hear about your experience with your mattresses and the dissatisfaction it has caused. At Vencasa-Tempur, we aim to provide products that deliver exceptional comfort and durability, and I regret that this has not been the case for you.
I tried giving you a call to better understand the situation and gather more details so that I can assist further. If possible, please let me know a convenient time to discuss this with you.
Thank you for bringing this to our attention, and I hope to resolve this for you soon. Please feel free to reach me directly at [*** or *** ]
Regards;
Vencasa Team
Best regards,
VENCASA - TEMPUR's reply21 Nov 2024, 14:18
Official
Good dat, Adel.
Thank you for reaching out to share your concerns. I am truly sorry to hear about your experience with your mattresses and the dissatisfaction it has caused. At Vencasa-Tempur, we aim to provide products that deliver exceptional comfort and durability, and I regret that this has not been the case for you.
I tried giving you a call to better understand the situation and gather more details so that I can assist further. If possible, please let me know a convenient time to discuss this with you.
Thank you for bringing this to our attention, and I hope to resolve this for you soon. Please feel free to reach me directly at [*** or *** ]
Regards;
Vencasa Team
Thank you for reaching out to share your concerns. I am truly sorry to hear about your experience with your mattresses and the dissatisfaction it has caused. At Vencasa-Tempur, we aim to provide products that deliver exceptional comfort and durability, and I regret that this has not been the case for you.
I tried giving you a call to better understand the situation and gather more details so that I can assist further. If possible, please let me know a convenient time to discuss this with you.
Thank you for bringing this to our attention, and I hope to resolve this for you soon. Please feel free to reach me directly at [*** or *** ]
Regards;
Vencasa Team
Best regards,